(UTC−05:00 or UTC−06:00, depending on daylight saving time) ( UTC−05:00 or UTC−06:00, depending on daylight saving time) The time zones for these support contact hours vary depending on your location. Our definitions of issue priority are provided below. Urgent priority issues: 24 hours a day, 7 days a week.Your support plan affects the times our technical support team is available to you and the speed of their response to your issues. To be registered as an administrative support contact, email your Customer Success Manager or create a ticket. * Administrator must be recognized as an "administrative support contact" in the support system. Support ServiceĪdministrators who can contact technical support*Ĭonsultation for pre-planning and best practicesĪccess to named Technical Account Manager (TAM) This table explains which Support Services are included and which Support Services are not included in each support plan. CrashPlan Premier Plus Support (previously Platinum)Įach support plan includes a certain set of Support Services.CrashPlan Premier Support (previously Gold).CrashPlan Select Support (previously Silver). ![]() Support plansĬrashPlan offers the following support plans, depending on your subscription: Small business customers can refer to CrashPlan for Small Business support policy. This document applies only to CrashPlan customers. How we define the priority level of each issue.When and how you can contact our technical support team,.Which Support Services are included in each support plan.Our Support Services are divided into multiple subscription options ("support plans"). This policy document describes "Support Services," the procedures that CrashPlan follows to help our customers use our CrashPlan software.
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